Refund policy

Returns and Exchanges

If your item has arrived damaged, please email us at info@vertlybalm.com and we will send you a replacement.

We cannot accept returns due to the nature of our product. 

You can always contact us for any product questions at info@vertlybalm.com

Damaged Goods
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can correct the issue.  Please reach us at info@vertlybalm.com

Exchanges
We do not accept exchanges as our products are natural. If you have an issue with your order please email us at info@vertlybalm.com

Refunds
If a refund has been processed, you will receive a notification via the email you used to make your purchase with. Please remember it can take some time for your bank or credit card company to process and post the refund.